Policies

Abandoned Gear

We have limited storage space in the shop. If a client leaves gear here for a month or more without communicating with us we may resell it, salvage it for parts or throw it away.

Deposits, Minimums, and Exam Time

We take a $40 non-refundable deposit at the time a piece is dropped off. This covers up to 30 minutes of exam or work on a project. Sometimes an exam takes more then 30 minutes. In that case, once an exam is complete, the client receives an estimate. The estimate includes the exam time as the first line, as well as any needed or suggested work as additional line items. The client only pays for the exam time beyond the deposit if they go forward with the estimate. If the estimate is approved the deposit is credited towards the final bill.

Exam, diagnosis, and troubleshooting are real labor. Often they are the hardest and longest part of the job. They are valuable services that are worth being compensated for, and comp’ing them makes our business financially unviable.

Overestimate work

If work takes longer than was estimated, any labor PAST the estimated time is billed at a 50% discount.

Exploratory Work

Sometimes, a technician will not be able to diagnose a problem precisely enough to estimate and will instead suggest a series of escalating brute force steps (ie. retouching all solder joints, replace all electrolytic caps, replace all semiconductors, replace all ceramic caps) to fix the problem.

In this case, SAR will provide an estimate for the full brute force approach broken down by section. SAR will make clear that:

  • This work would be exploratory and not guaranteed to work
  • We will check in with the client before escalating to each next step.
  • If the client discontinues the work, or if all work is completed and the problem persists, the customer will be charged for all labor at a 50% discount and all parts at full price. The client may donate the unit to the parts graveyard in trade for any billing beyond the deposit.

Additional Work Needed

Sometimes things don’t work out as we plan. We fix one problem, only to discover another problem. In cases like these, the technician will conduct a new exam and the client will be provided a new estimate to the client (including the additional exam time). If the client declines the work, the work and parts already approved and completed will be billed at normal price.

DNRs

If a technician finishes estimated work and a problem is not solved, they will give it another exam. If the tech cannot figure out how to fix it, or the cost to fix it would be more than the value of the piece, the unit is considered DNR (DO NOT REPAIR). The client is billed for work already put into the piece minus new exam time at a 50% discount and all parts at full price. The client may donate the unit to the parts graveyard in trade for any billing beyond the deposit.

Guarantee

Quality. Our work is high quality and is guaranteed to last at least a year (but probably a lot longer). If a problem we fixed comes back within a year we will fix it again at no additional cost to you.

Occasionally we will encounter a situation where we can not guarantee the work (excessive corrosion, unfix-able physical damage) we will inform the client that the work is not covered by our guarantee prior to completing the work.

In the extremely rare case where we cannot get a fix to stick, we will fully refund a client.